Database Required
A database is required to install this script. If you have not setup a database yet, please do so prior to installing by following the steps in the database creation tutorial. Once you have setup a database, continue on with the tutorial below.
Download
Download the latest version of HelpCenter Live from the HelpCenter Live Web site. Extract the file locally to your computer.
Configuration
If safe_mode is enabled, change the following line to true in config.php:
Line 52: $conf['safe_mode'] = false;
Note:Unless a support ticket has been submitted to remove safe_mode, you will need to change the line above.
Upload
Create a folder on the server under httpdocs called support (or whatever you choose). Upload the contents to the folder you created. Change the permissions as follows:
config.php – 646
icons/ – 757
compile/ – 757
cache/ – 757
Setup
Run the setup by visiting http://www.example.com/support/setup/.
Note: replace example.com with your domain name (and support, if you named the folder something else).
Step 1
Step 1 allows you to select your language.
Language: Select the language from the dropdown menu
Click Submit
Step 2
Database
Hostname: localhost (should work)
Database: database name
Username: database username
Password: database user password
Prefix: hcl_ (recommended)
Installation
URL: http://www.example.com/folder_name
Monitor Traffic: choose based on your desire (yes recommended)
Company Name: company name
Template: choose from the dropdown menu
Click Submit
Step 3
Do you wish to install or upgrade: install
Click Submit
Step 4
Step 4 will build the necessary tables. List are the database name and table prefix. Click Submit
Step 5
Step 5 informs you to change the permission of config.php. Use the information provided in the security/cleanup section to provide the best security. After completed, click Continue
Step 6
This step informs you the installation is complete. You also are provided with the default username admin and password admin.
Follow the security/cleanup section below and click the link to take you to the admin section http://www.example.com/support
Security/Cleanup
After setup is complete, remove the following:
setup folder
Also change the permission for config.php to 444, making it read-only.
